Work

Customer experience management in financial services: a systematic literature review

Year: 2025

Type: review

Study design: Systematic Review

Source: International Journal of Business Innovation and Research

DOI: 10.1504/ijbir.2025.148869

Authors: Elina Ojala Ketolainen, Janne Huiskonen, Ville Ojanen

Institution: Lappeenranta-Lahti University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414701171

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