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Engagement in rhythm: decoding the drivers of customer loyalty in Spotify's music platform

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Electronic Customer Relationship Management

DOI: 10.1504/ijecrm.2025.148915

Authors: Adhi Setyo Santoso, Suryahadi Johanes

Institution: President University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414781231

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