Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence
Year: 2025
Type: article
Study design: Observational Study
Source: Service Industries Journal
Authors: Muhammad Zubair Tariq, Rui Wang, Jing Song
Institutions: University of Sargodha, Southwest Jiaotong University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4414785340