Work

Adapting Travel Business Strategies for Gen Z: the Role of Cross-border Partnerships and Technology Integration

Year: 2025

Type: article

Abstract: This study explores the role of cross-border cooperation in attracting Generation Z travelers, particularly in Indonesia. With the rise of online travel agencies (OTAs) and direct service distribution by airlines and hotels, the travel industry has been reshaped by digital platforms. However, there is a gap in understanding how these collaborations meet the specific preferences of Gen Z as the potential market. The study investigates how selection factors, technology integration, and customer trust influence Gen Z’s booking intentions. A mixed-methods approach was used, combining a stratified random sampling survey and semi-structured interviews with industry professionals involved in cross-border travel partnerships. The quantitative data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that personalized experiences, trust in brands, and seamless technology integration significantly impact Gen Z's booking decisions. This research offers insights for travel companies looking to enhance engagement with this key demographic.

Source: Matrik Jurnal Manajemen Strategi Bisnis dan Kewirausahaan

DOI: 10.24843/matrik:jmbk.2025.v19.i02.p01

Authors: Dwiyono Rudi Susanto, Tonny Hendratono, Supina Supina, Amin Kiswantoro, Nur Rohman

Institutions: Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta, University of Tabuk

Language: English

Topic: Diverse Aspects of Tourism Research

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $98