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Effectiveness of Online Public Aspirations and Complaints Services at the Communication, Informatics and Statistics Service of Banjarmasin City

Year: 2025

Type: article

Abstract: This study aims to describe the effectiveness of online community aspiration and complaint services at the Communication, Information and Statistics Office of Banjarmasin City. The research method was carried out with a qualitative approach. Data was obtained by conducting interviews and supported by documentation review. Data analysis is descriptive qualitative. The results showed that online community aspiration and complaint services were effective as measured by indicators: goal achievement, integration and adaptation were effective but not optimal

Source: International Journal of Social Science

DOI: 10.53625/ijss.v4i5.9706

Authors: Normajatun Normajatun, M Sayuti Enggok, Fika Fibriyanita, Riska Aulia Nur, Nasya Sahidia

Institution: Universitas Islam Kalimantan Muhammad Arsyad Al Banjary

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4414839783

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