Work

Mapping patient-perceived physician traits from nationwide online reviews with LLMs

Year: 2026

Type: article

Abstract: Understanding how patients perceive their physicians is essential to improving trust, communication, and satisfaction. Patients increasingly consult large language models (LLMs) to summarize physician reviews and shape provider choices, yet the national landscape of patient-perceived physician traits remains poorly characterized. We present an LLM-based pipeline that extracts ten patient-perceived physician trait scores from review text: five Big-Five-style and five patient-oriented dimensions. From one million U.S. physicians, we analyzed 4.1 million reviews of 226,999 physicians. We validate the pipeline through multi-model comparison and human expert benchmarking. LLM and human-rater trait scores from reviews are consistent. Trait scores correlate strongly with review rating scores yet retain substantial independent variance. Two national-scale patterns emerge: male physicians receive higher trait scores across all traits, with the largest gap in clinical competence; specialty differences are driven by encounter context, with surgical specialties leading interpersonal qualities and psychiatry lowest. Cluster analysis identifies four physician archetypes, from “Uniform High” (33.8%, high across traits) to “Uniform Low” (22.6%, low across traits). This map of LLM-derived physician traits exposes how LLMs read the U.S. clinical workforce. Pending clinical validation, it opens future research on fairness, bias, and how LLM-mediated provider search shapes patient choice.

Source: npj Digital Medicine

DOI: 10.1038/s41746-026-03117-z