CareOrbit: Hospital Management Through Scheduling and AI-Based Chatbot for Patient Interaction
Year: 2025
Type: article
Abstract: The rapid digital transformation of healthcare has given rise to the need for efficient hospital management systems that reduce paperwork, improve transparency, and enhance the patient experience. Paperless Out-Patient Department (OPD) systems eliminate reliance on manual records, streamline hospital workflows, and improve coordination. Inspired by platforms such as PrescoIPD [1], this paper reviews the motivation behind hospital digitalization systems, their literature foundations, methodology including technical frameworks, workflow analysis, and potential benefits. Special focus is given to mobile-linked notifications that keep patients informed in real time regarding appointments, prescriptions. In addition, [2] the integration of a chatbot assistant provides instant guidance, recommends lifestyle changes and food intake according to chronic diseases and allergies, and improves patient interaction. The system also leverages communication services such as Twilio SMS for Notifications, ensuring seamless connectivity between hospitals and patients.
Authors: Supriya Chandra, Sonali Chandra, Nijal Shah, Kashish Bhatt, Saurabh Shah
Language: English
Subfield: Emergency Medical Services
Field: Health Professions
Domain: Health Sciences
Open Access status: gold
OpenAlex ID: W4414996294