Digital Governance Through Self-Regulation
Year: 2025
Type: article
Abstract: User-centric development of digital applications must integrate user feedback, developer channels, and regulatory compliance, yet lacks a standardised framework. The rapid rise of AI exacerbates auditing and governance challenges, with self-regulation prevailing but requiring scrutiny of user and developer concerns. This paper analyses the top 10 AI chatbot apps on Google Play Store via a three-prong approach. First, sentiment analysis of 117,353 user reviews using two algorithms reveals sentiments on policy and governance. Second, evaluation of 15 preset developer compliance parameters shows self-declared adherence. Third, comparative results indicate only 69% compliance, despite these apps' high popularity and downloads. Users prioritise experience quality, while developers emphasise service quality. The study exposes self-regulation gaps in AI chatbots, advocating for a standard compliance score on app stores and enhanced citizen digital awareness to bridge divides.
Authors: Anand R Navaratna, Deepak Saxena
Institution: Indian Institute of Technology Jodhpur
Language: English
Subfield: Law
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4415018390