Work

Automation of Directory Assistance

Year: 2025

Type: article

Abstract: The Journal revisits two historic papers from 1981/82 that describe a successful trial in Sydney of a computer-based system to automate the Directory Assistance manual card records in Australia. The trial led to the implementation of a national Directory Assistance system which provided productivity improvements but fell short of the performance achieved by similar systems in the USA.

Source: Journal of Telecommunications and the Digital Economy

DOI: 10.18080/jtde.v13n3.1330

Author: Simon Moorhead

Language: English

Topic: History of Computing Technologies

Subfield: Computer Science Applications

Field: Computer Science

Domain: Physical Sciences

Open Access status: diamond

OpenAlex ID: W4415018417

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