Work

When responsibility fails: understanding customer responses to corporate digital responsibility in the hospitality and tourism industry

Year: 2025

Type: article

Study design: Observational Study

Source: Current Issues in Tourism

DOI: 10.1080/13683500.2025.2571437

Authors: Jing Yu, Houcai Wang

Institutions: Macau University of Science and Technology, Shanghai University, National University of Singapore

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funders: China Scholarship Council, Macau University of Science and Technology Foundation, Shanghai Office of Philosophy and Social Science

Awards: G1108878952, G2027424938, G703966503

OpenAlex ID: W4415059338

FWCI: 1.247

Cites: 112

Cited by: 3

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