Work

Elevating Satisfaction: Library System Impact on User Material Access and Satisfaction

Year: 2025

Type: article

Abstract: This study assessed the level of student satisfaction with the current manual borrowing system of the library in contrast to automation. It employed the quantitative type of research with a descriptive-comparative design. The study aimed to describe the respondents using frequency and percentage distribution. Moreover, the level of satisfaction towards both systems using mean and standard deviation. Moreover, the significant difference of the resulting overall mean used paired t- test. It involved the calculation of the frequency, mean and standard deviation and paired t-test. 235 respondents participated in this study which were identified through the use of stratified random sampling. The study having able to assess the overall satisfaction difference between the two services concluded high significant difference between the two system, with automation having higher satisfaction than the manual system. With the results in hand, the researchers would like to recommend to the school administrator to implement the library’s automated system services and to further improve the organization of books wherein they can be more accessible to the library users.

Source: Global Academic Journal of Humanities and Social Sciences

DOI: 10.36348/gajhss.2025.v07i05.004