Fintech Adoption and Financial Inclusion: The Mediating Role of Digital Financial Knowledge
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study investigates the relationship between FinTech use, digital financial knowledge, and financial inclusion among digitally active individuals. A descriptive research design with a quantitative approach was employed, utilizing an online structured questionnaire that yielded 623 responses. After rigorous screening for completeness and consistency, 478 valid responses were retained for analysis. Constructs were measured using a five-point Likert scale to assess engagement with digital financial platforms, awareness of digital financial tools, and access to financial services. Findings indicate that FinTech use significantly enhances both digital financial knowledge and financial inclusion, while digital financial knowledge serves as a partial mediator between FinTech use and financial inclusion. The study underscores the importance of strengthening digital literacy to maximize the economic and social benefits of FinTech adoption. These insights offer valuable implications for policymakers, financial institutions, and regulators seeking to leverage technology for broader financial inclusion.
DOI: 10.14419/gb8wcy82
Institution: Dayananda Sagar University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4415092109
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