Work

Why CSR and Attribution Matter for Loyalty: A Mediated Model of Customer Identification

Year: 2025

Type: article

Study design: Observational Study

Source: Corporate Social Responsibility and Environmental Management

DOI: 10.1002/csr.70216

Authors: Xiaohong Chen, Pang Lijun, Javier Cifuentes‐Faura, Adnan Khurshid

Institutions: Zhejiang Financial College, Zhejiang Normal University, Universidad Politécnica de Cartagena

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4415096708

FWCI: 6.411

Cites: 74

Cited by: 5

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