Work

Psychological comfort and customer engagement in services: mediating role of relationship quality

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-11-2024-0601

Authors: Shachi Desai, Karan Nilesh Radia, Jayesh P. Aagja

Institutions: Nirma University, Adani University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Good health and well-being, Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4415116072

FWCI: 6.411

Cites: 161

Cited by: 5

Related to: