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Automated Detection of Firm Social Media Response Strategies: A Multi-Label Classification Study of X-Based Customer Service Interactions

Year: 2025

Type: conference-paper

Source: International Conference on Machine Learning Technologies (ICMLT)

DOI: 10.1109/icmlt65785.2025.11193394

Authors: Bea Waelbers, Alexander P. Henkel, Stefano Bromuri

Institution: Open University of the Netherlands

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4415124807

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