The Authority of the Consumer Dispute Resolution Body (BPSK) over Default Disputes in Electronic Commerce
Year: 2025
Type: article
Abstract: Technological developments have encouraged an increase in electronic transactions, including electronic commerce that offers convenience, but also poses a risk of disputes, such as default. Where defaults occur in the form of business actors sending goods that are not suitable, or even consumers not receiving goods that have been purchased in the marketplace. Establishing a consumer protection agency is one of the government's efforts to protect business actors and consumers who are conducting electronic commerce activities. The institution authorized to handle consumer disputes is BPSK. BPSK is an authorized body that handles and resolves consumer disputes. However, the GCPL Law does not explain the procedures and technicalities of the implementation of BPSK's authority, giving rise to multiple interpretations for BPSK and law enforcement officials who assist BPSK. Therefore, this research will discuss the authority of BPSK related to the settlement of default disputes in electronic commerce and the mechanism carried out by BPSK related to the settlement of default disputes in electronic commerce. This research aims to analyze the authority of BPSK in handling default disputes in electronic commerce and to understand the settlement mechanism. The research method used is normative, using primary legal materials such as the Consumer Protection Law and regulations related to electronic commerce, and secondary legal materials such as law books and legal journals. The technique of collecting legal materials involves literature study with qualitative juridical descriptive legal material analysis. The results of the study show that BPSK has the authority to resolve default disputes in electronic commerce dispute resolution through mediation, arbitration, and conciliation. BPSK offers a settlement mechanism that is faster, cheaper, and simpler than the courts.
Institution: University of National Education
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4415140185