Work

Pengaruh Proses Pembayaran Pajak Kendaraan Bermotor di Samsat Terhadap Kepuasan Masyarakat Kota Serang

Year: 2024

Type: article

Abstract: This study looks at service quality. that affects community satisfaction in paying motor vehicle tax at Serang City Samsat. Quality factors include overall, responsiveness, assurance, empathy, and physical evidence. This study's objective is to look into the ways that the public. This This study's goal is to investigate public perceptions regarding caliber of services rendered by Samsat and provide suggestions for improvement. According to various sources, good public services must meet people's needs and provide a satisfying experience, but taxpayers can become dissatisfied with problems such as complicated procedures and long time.

Source: JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME)

DOI: 10.54066/jrime-itb.v3i1.2844

Authors: Alvina Novanka, Munawaroh Munawaroh

Institution: Universitas Bina Bangsa

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W4415144121

FWCI: 1.652

Cites: 2

Cited by: 1

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