Work

Conversational Web Browsing: Where Do Existing DesignGuidelines Fall Short?

Year: 2025

Type: conference-paper

Abstract: Conversational interaction is becoming ubiquitous, offering new opportunities to make digital content more accessible and inclusive. While numerous guidelines exist in the literature to inform the design of conversational interfaces, these typically focus on "standalone" voice agents or chatbots. In this survey, we explore guidelines for conversational web browsing, a paradigm in which the conversational interface acts as a middleman between users and web pages. We survey the literature on conversational interaction and web accessibility to map design guidelines for accessible and inclusive voice interaction with web content.

Source: Biannual Conference of the Italian SIGCHI Chapter (CHItaly)

DOI: 10.1145/3750069.3750161

Authors: Ludovica Piro, Himanshu Verma, Maristella Matera

Institutions: Politecnico di Milano, Delft University of Technology

Language: English

Topic: Digital Accessibility for Disabilities

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: hybrid

OpenAlex ID: W4415166295

FWCI: 2.45

Cites: 44

Cited by: 2

Related to: 10