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Influence of Organizational Culture, Transformational Leadership, Competence on Performance with Organizational Citizenship Behavior as an Intervening Variable

Year: 2025

Type: article

Abstract: The performance of health sector officials is a crucial issue as it is directly related to the quality of public services. However, data indicate a gap between the targets and the actual performance of Health Department employees, particularly in terms of responsiveness, speed, and innovation. The theoretical framework employed is the Ability-Motivation-Opportunity (AMO) model, combined with the concept of OCB as a mediating mechanism. The method applied is a Systematic Literature Review (SLR), analyzing 11 scientific publications from the 2024–2025 period. The findings reveal that organizational culture, transformational leadership, and competence are dominant factors influencing performance. Furthermore, OCB plays a significant mediating role by fostering extra-role behaviors that enhance collaboration, innovation, and the effectiveness of public service delivery in the Health Department.

Source: Formosa Journal of Applied Sciences

DOI: 10.55927/fjas.v4i9.356

Authors: Dwi Kurnia Putri, V. Rudy Handoko, Ayun Maduwinarti

Institution: Universitas 17 Agustus 1945 Surabaya

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4415177974

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