Work

Effects of emotional responses of robot-served restaurant customers on satisfaction, personal involvement and other consequences

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-04-2025-0478

Authors: Zemenu Amare Ayalew, Seongseop (Sam) Kim, Jonghyeong Kim, Robin Nunkoo

Institutions: Hong Kong Polytechnic University, Hainan University, Arizona State University, University of Mauritius

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4415237459

FWCI: 0.825

Cites: 99

Cited by: 2

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