Work

Between Autonomy and Algorithms: The Informal IT Tactics of Hyderabad's Cab Drivers

Year: 2025

Type: article

Abstract: This paper examines how ride-hailing drivers in Hyderabad, India, respond to the constraints of algorithmic management. Through interviews with 14 cab drivers we explore how workers navigate opaque systems, shifting incentives, and limited recourse. Drivers adopt informal tactics, such as offline rides , to regain autonomy. Many coordinate through WhatsApp groups or join grassroots cooperatives, which offer welfare support and collective bargaining. Some also engage in informal reintermediation by hiring others or managing small fleets. We contribute to CSCW by showing how global platform models are reshaped by local practices and informal infrastructures. Our findings highlight the need for transparent platform design, worker-led organising, and supportive policy in the Global South.

Source: Proceedings of the ACM on Human-Computer Interaction

DOI: 10.1145/3757557

Authors: S Sai Rohit, Anish Devnoor, Dipanjan Chakraborty

Institution: Birla Institute of Technology and Science - Hyderabad Campus

Language: English

Topic: Digital Economy and Work Transformation

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Sustainable cities and communities

Open Access status: hybrid

OpenAlex ID: W4415250199

FWCI: 3.592

Cites: 33

Cited by: 2

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