Work

Towards Culturally Competent Design: A Mulitistakeholder Study of the Adoption and Use of Teletherapy within the Hispanic Community

Year: 2025

Type: article

Abstract: There has been a call to develop more culturally sensitive designs for mental health technologies to ensure that the needs of diverse communities are met. We conducted an interview study with multiple stakeholders-clients from the Hispanic community (N=10), mental health therapists (N=10), and technology designers (N=5)-to identify benefits and challenges of accessing and using teletherapy for the Hispanic community. We identified four use and access barriers: connectivity and digital literacy barriers, safety barriers, technology exploitation barriers, and cultural and language barriers. We then discuss how these barriers could be addressed by using five elements derived from culturally competent frameworks from the National Association of Social Workers (NASW) and the American Psychological Association (APA). We offer design guidelines for developing culturally sensitive technologies based on each of the five elements of culturally competent mental health technologies.

Source: Proceedings of the ACM on Human-Computer Interaction

DOI: 10.1145/3757515

Authors: Fujiko Robledo Yamamoto, Amy Voida, Stephen Voida

Institution: University of Colorado Boulder

Language: English

Topic: Telemedicine and Telehealth Implementation

Subfield: Public Health, Environmental and Occupational Health

Field: Medicine

Domain: Health Sciences

SDGs: Reduced inequalities, Good health and well-being

Open Access status: hybrid

OpenAlex ID: W4415262152

FWCI: 0.849

Cites: 66

Cited by: 1

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