Work

Customer misbehavior in AI-enabled services

Year: 2025

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-04-2025-0520

Authors: Xinyuan Zhao, Hongjuan Tan, Yi Zhang, Anna S. Mattila, Nan Hua

Institutions: Macau University of Science and Technology, Jinan University, Pennsylvania State University, University of Central Florida

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Macau University of Science and Technology Foundation

Awards: G6245054657, G899067816

OpenAlex ID: W4415267095

FWCI: 0.825

Cites: 89

Cited by: 2

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