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The Impact of Total Quality Management (TQM) Principles on Public Organizational Performance in the Sultanate of Oman

Year: 2025

Type: article

Abstract: This research investigates the impact of Total Quality Management (TQM) Principles on institutional performance within government entities in the Sultanate of Oman.Despite TQM is a comprehensive management approach focused on continuous improvement of processes and services to achieve institutional performance.The study's population comprised employees from various government entities, from which a sample of (211) employees was surveyed using an electronic questionnaire.Employing a descriptive "analytical methodology", this study revealed several significant findings.Most notably, a statistic between the implementation of TQM principles (such as top management commitment, strategic planning, customer focus, process improvement, review and evaluation) and institutional performance efficiency.By adopting TQM principles, government can enhance their service, increase employee engagement and satisfaction, and ultimately achieve higher levels of institutional performance.

Source: International Journal of Academic Research in Business and Social Sciences

DOI: 10.6007/ijarbss/v15-i10/26801

Authors: Kawthar Ahmed Al-Yahmadi, Fadillah Bt Mansor, Amer Abdulwahab Mahyoub Murshed

Institution: University of Malaya

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4415464753

FWCI: 2.899

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Cited by: 2

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