Work

Service quality gap models following the SERVQUAL model

Year: 2025

Type: article

Source: Strategic Direction

DOI: 10.1108/sd-10-2025-0273

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4415506396

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Cites: 1

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