Work

A Conceptual Framework of Digital Transformation and Business Model Innovation in the UAE Public Sector: A Dynamic-Capabilities Perspective

Year: 2025

Type: article

Abstract: Digital transformation (DT) is reshaping governance worldwide, yet its translation into genuine innovation and sustainable public value remains poorly theorized in non-OECD contexts.The United Arab Emirates (UAE) provides a compelling case: while national programs such as Smart Dubai and the UAE Artificial Intelligence Strategy 2031 demonstrate visionary ambition, many public entities still struggle with fragmented systems, uneven skills, and cultural inertia.This review paper synthesizes global and regional literature to examine how DT drives Business Model Innovation (BMI) through two enabling capability systems-Enterprise Architecture (EA) and Digital Business Strategy (DBS)-and how Entrepreneurial Orientation (EO) moderates these effects.Guided by Dynamic Capabilities Theory (DCT), the paper integrates evidence from studies on collaboration, governance, technology integration, and capability development to develop a UAE-specific conceptual model.The review identifies critical gaps in linking strategy, structure, and culture, arguing that EA and DBS make digital transformation operational and directional, while EO makes it transformational.

Source: International Journal of Academic Research in Business and Social Sciences

DOI: 10.6007/ijarbss/v15-i10/26784

Authors: Eisa Hamdan Mohamed Alsuwaidi, Sabri Mohamad Sharif, Samer Ali Alshami

Institution: Universiti Teknikal Malaysia Melaka

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W4415542468