Year: 2025
Type: article
Abstract: The mediation of disputes within schools is a critical responsibility of principals, particularly in addressing and managing conflicts among faculty and staff to sustain a positive and productive educational environment. This study sought to examine and illustrate how principals in private institutions perform their mediating roles in resolving interpersonal and professional disputes among their teaching and non-teaching personnel. A qualitative research design was employed, involving three private schools chosen through purposive sampling to ensure diverse yet relevant perspectives. Data were gathered using in-depth interview questions, and responses were analyzed using Braun and Clarke’s thematic analysis framework. The analysis revealed four major themes: understanding root causes and implementing effective problem-solving strategies; fostering proactive communication and active listening; demonstrating impartiality, assertiveness, and adaptability in decision-making; and developing collaboration and mediation competencies among school leaders. The findings emphasize that conflict mediation is not merely a managerial task but a vital leadership skill that shapes the overall school climate. The study concludes that effective school leadership requires a comprehensive, multifaceted approach to conflict resolution—one that integrates empathy, fairness, and strategic communication to manage differing attitudes, strengthen professional relationships, and promote a harmonious and peaceful school atmosphere conducive to learning and growth.
Authors: Rona Parcon, John Erwin Pedroso
Institution: West Visayas State University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4415551380
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