The Effect of Zoomorphic AI Robot Design on Consumer Tolerance of Service Failures: The Mediating Role of Perceived Warmth
Year: 2025
Type: article
Source: Journal of Consumer Behaviour
DOI: 10.1002/cb.70062
Authors: Haowen Xiao, Chenyu Zhao, Liudmila Tarabashkina, Yanxu Chen
Institutions: Hainan University, The University of Western Australia
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4415565130