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Does social media undermine trust? Institutional trust in civil society and governance institutions

Year: 2025

Type: article

Abstract: What is the relationship between social media use and trust in civil society and governance institutions? In many parts of Asia, trust in government remains high despite limited political accountability and civil liberties. This study examines whether online political expression reshapes institutional trust in governance institutions and civil society organizations. The analysis considers the dual role of social media as a site for civic engagement and a channel for disaffection with formal authority. Using data from the Asian Barometer, the findings show that political expression on social media is associated with lower trust in governance institutions and higher trust in nongovernmental organizations (NGOs), a fundamental part of civil society. These effects vary across regimes and survey waves. The results suggest that online expression may erode legitimacy of formal authority while enhancing trust in civil society, thus shaping the political role of NGOs and social media platforms in restrictive political settings.

Source: Journal of Public Policy

DOI: 10.1017/s0143814x25100834

Author: Christianna Sirindah Parr

Institution: Singapore Management University

Language: English

Topic: Social Media and Politics

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $3,550