Enhancing citizen experience with anthropomorphic chatbots in public services: The impact of avatar style and politeness strategy
Year: 2025
Type: article
Source: Public Policy and Administration
Authors: Lina Shangguan, Shuning Wang, Shengang Zhang, Huiyi Tian, Tingting Jiang
Institution: Wuhan University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
Award: G8642056466
OpenAlex ID: W4415613325