Work

Omnichannel technology failures: sources, recovery and perceived risk

Year: 2025

Type: article

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-02-2025-0075

Authors: Alena Ortlinghaus, Stephan Zielke

Institution: University of Wuppertal

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4415674123

FWCI: 2.564

Cites: 58

Cited by: 2

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