Work

The influence of empathy on value co-creation, value in use, and customer retention in the banking sector

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-06-2024-0365

Authors: Mirlene Rabelo Magalhães Dias, Jose Sarto Freire Castelo, Emerson Wagner Mainardes

Institutions: Universidade de Fortaleza, University of Turku

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4415696700

FWCI: 3.938

Cites: 78

Cited by: 3

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