Work

The effect of post-merger technological integration on customer satisfaction and continuance intention in the Indian banking sector

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of economic and administrative sciences.

DOI: 10.1108/jeas-04-2025-0236

Authors: Roopesh Kumar, Sandhya Madhava, Anjali Ganesh, Ravikantha Prabhu, Raghavendra

Institution: University B.T. & Evening College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4415817622

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Cites: 59

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