Year: 2025
Type: conference-paper
Abstract: Recent technological advances have allowed robots to assist in the service sector, and consequently accelerate job and sector transformation. Less attention has been paid to the use of robots in real-world organisations where social benefits, as opposed to profits, are the primary motivator. To explore these opportunities, we have partnered with a working church and visitor attraction in the United Kingdom. We conducted interviews with 15 participants from a range of stakeholder groups within the church to understand worker perspectives of introducing a social robot to the church and analysed the results using reflexive thematic analysis. Findings indicate mixed responses to the use of a robot, with participants highlighting the empathetic responsibility the church has towards people and the potential for unintended consequences. However, information provision and alleviation of menial or mundane tasks were identified as potential use cases. This highlights the need to consider not only the financial aspects of robot introduction, but also how social and intangible values shape what roles a robot should take on within an organisation.
Authors: Andrew Blair, Peggy Gregory, Mary Ellen Foster
Institution: University of Glasgow
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W4415822040