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Employee Perception of A Diverse Workforce and Its Effect on Job Satisfaction: The Mediating Role of Organizational Climate in The Hospitality Sector in Kerala

Year: 2025

Type: article

Abstract: This research explores the association between a diverse workforce and employee job satisfaction in the hospitality sector. The ‎study is quantitative, and the stratified sampling method is used to ensure the representation of all the departments and ‎employees from the different levels (top, middle, and lower). The study identifies the organizational climate as a mediating ‎variable that is an important factor in job satisfaction. The required data were gathered through a questionnaire, and the analysis was ‎done using SPSS. 223 respondents gave their opinion on the impact of workforce diversity on the satisfaction level of ‎employees. It was found that there is a strong correlation between workforce diversity and employee job satisfaction. When ‎there are individuals with different capabilities, like problem-solving abilities and teamwork, the employee tends to be free ‎from stress. The hotel needs to inculcate this concept in all its properties to boost employee productivity‎.

Source: International Journal of Accounting and Economics Studies

DOI: 10.14419/wg41ze21

Authors: Regy Joseph, Dr. S Jegadeeswari

Institution: Karpagam Academy of Higher Education

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Reduced inequalities

Open Access status: bronze

OpenAlex ID: W4415864695

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