Year: 2025
Type: article
Study design: Observational Study
Abstract: In recent years, ERP has become an integral part of most organizations, which are already large, across all geographies of the globe, whereas mid-sized and small organizations are still not fully covered. There were several cases observed on disruption to normal operations after implementing ERP, which triggered further consequences of Customer Dissatisfaction, Reduction in Revenue, etc. Enterprise Resource Planning (ERP) systems are essential in contemporary organizations as they unify fundamental business processes within a single, centralized framework. However, the success of ERP implementations heavily relies on the experiences of end users. This study explores the factors influencing employees' experience with ERP implementations from an end-user perspective. The research is analytical and relies primarily on data gathered from a questionnaire. Participants were selected using a convenience sampling approach. Data obtained from 39 subjects were analyzed and interpreted using various mathematical and statistical techniques, including percentage calculations.
DOI: 10.14419/1qydyc71
Authors: P. Vinothkumar, Dr. V. Sumathi
Institution: Karpagam Academy of Higher Education
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4415864710
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