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Evaluating Conversational Agents with Persona-driven User Simulations based on Large Language Models: A Sales Bot Case Study

Year: 2025

Type: conference-paper

Abstract: Justyna Gromada, Alicja Kasicka, Ewa Komkowska, Lukasz Krajewski, Natalia Krawczyk, Morgan Veyret, Bartosz Przybył, Lina M. Rojas-Barahona, Michał K. Szczerbak. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track. 2025.

Source: Conference on Empirical Methods in Natural Language Processing (EMNLP)

DOI: 10.18653/v1/2025.emnlp-industry.16

Authors: Justyna Gromada, Alicja Kasicka, Ewa Komkowska, Lukasz Krajewski, Natalia Krawczyk, Morgan Veyret, Bartosz Przybył, Lina M. Rojas-Barahona, Michał K. Szczerbak

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: hybrid

OpenAlex ID: W4416037320

FWCI: 1.913

Cites:

Cited by: 2

Related to: 10