Work

Predicting civil rights issues in the airline industry: a machine learning approach using consumer complaint data

Year: 2025

Type: article

Source: Journal of Hospitality and Tourism Horizons

DOI: 10.1108/jhth-02-2025-0030

Authors: Wookjae Heo, Sun Young Ahn, Kunsoon Park

Institutions: Purdue University West Lafayette, University of Puget Sound, South Dakota State University

Language: English

Topic: Aviation Industry Analysis and Trends

Subfield: General Economics, Econometrics and Finance

Field: Economics, Econometrics and Finance

Domain: Social Sciences

SDGs: Reduced inequalities, Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4416047795

FWCI:

Cites: 50

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