Year: 2025
Type: article
Abstract: The rapid advancement of artificial intelligence (AI) has fundamentally reshaped interactions between consumers and digital platforms. Among these technological innovations, ChatGPT and AI-powered chatbots have emerged as key tools influencing consumer attitudes, trust, and decision-making behaviors. This paper investigates both the theoretical and empirical aspects of AI chatbots’ impact on consumer behavior and purchase intentions. Drawing upon frameworks from consumer psychology, technology acceptance, and digital marketing, the study examines the advantages and challenges associated with chatbot-mediated communication. Employing a mixed-method approach that integrates literature review with consumer survey, the research highlights the roles of perceived convenience, personalization, and trust in shaping purchase decisions. The results indicate that AI chatbots, especially those with sophisticated conversational capabilities like ChatGPT, can significantly enhance consumer engagement and conversion rates when designed with transparency, empathy, and user-centric principles. The study concludes by discussing practical implications for marketers, ethical considerations, and avenues for future research within the AI-driven consumer environment.
Author: Amen Lafi
Institution: Gulf College
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: gold
OpenAlex ID: W4416095762