Year: 2025
Type: preprint
Abstract: Workarounds enable users to achieve goals despite system limitations but expose design flaws, reduce productivity, risk compromising data quality, and cause inconsistencies. This study investigates how users employ workarounds when the data they want to enter does not align with software form constraints. Through a descriptive user study, we analyzed how workarounds originate and impact system design and data integrity. Understanding workarounds is essential for software designers to identify unmet user needs.
Source: arXiv (Cornell University)
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W4416123271