Work

Rethinking how to drive service recovery: coaching behavior in contemporary tourism and hospitality sector

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-01-2025-0128

Authors: Zhen Yan, Dogan Gursoy, Zuraina Dato Mansor, Wei Chong Choo

Institutions: Qingdao Vocational and Technical College of Hotel Management, University of Johannesburg, Washington State University, Universiti Putra Malaysia

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4416207151

FWCI: 10.78

Cites: 68

Cited by: 6

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