Patient-Centered Care in The Digital Era: A Systematic Review of Patient Satisfaction Measures in Virtual Healthcare
Year: 2025
Type: review
Study design: Systematic Review
Abstract: The rapid integration of virtual healthcare technologies has transformed the delivery of patient-centered care, especially in the wake of global health crises. Patient satisfaction is a critical indicator of care quality in digital environments, influenced by accessibility, communication, digital literacy, system usability, and trust. This systematic review aims to evaluate the key determinants of patient satisfaction in virtual healthcare settings, identifying common themes and gaps to inform the development of patient-centered digital care models. A systematic review of 20 peer-reviewed studies was conducted using databases such as PubMed, Scopus, Web of Science, and Google Scholar. Studies employed diverse methodologies, including cross-sectional surveys, systematic reviews, and cohort studies. Data were synthesized using a narrative approach and coded into significant themes. High levels of patient satisfaction were associated with ease of access, strong digital infrastructure, clear communication, and user-friendly platforms. However, satisfaction declined among populations with limited digital literacy or technological access. Trust in data security and continuity of care also emerged as significant contributors. Despite promising outcomes, the lack of standardized satisfaction measurement tools and variability in study designs presented challenges in comparative evaluation. The review highlights that while virtual healthcare holds great promise for enhancing patient satisfaction, it requires inclusive design, secure systems, and personalized care approaches. Standardized assessment frameworks and further research across diverse populations are needed to advance equitable and effective digital health strategies.
DOI: 10.14419/dkd88024
Institution: Management and Science University
Language: English
Field: Medicine
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4416228420