Work

Customer Voice Behavior: A Systematic Review and Future Research Agenda

Year: 2025

Type: review

Study design: Systematic Review

Source: International Journal of Consumer Studies

DOI: 10.1111/ijcs.70142

Authors: Feyza Ozler Efe, Ebru Tumer, Nilsah Cavdar Aksoy, Alev Kocak Alan

Institutions: Gebze Technical University, Galatasaray University, Doğuş University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4416308117

FWCI: 0.353

Cites: 105

Cited by: 1

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