Work

Developing best practice principles for enhancing engagement with consumers from culturally and linguistically diverse backgrounds in cancer services

Year: 2025

Type: article

Abstract: OBJECTIVE: Although consumer engagement with culturally and linguistically diverse (CALD) communities in health service decision-making is a priority in Australia, there is limited knowledge of mechanisms to operationalise this. The objective of this study was to produce consensus-based best practice principles to promote engagement with CALD communities in cancer service level consumer engagement activities. METHOD: A Delphi study comprising a workshop with key stakeholders and two rounds of consensus surveys was conducted. RESULTS: An initial set of 22 statements of best practice principles was produced through a stakeholder workshop. A total of 113 completed responses were received from eligible participants across the two rounds. Ratings and qualitative feedback provided by participants in each round were discussed with the project team to reach consensus on the final 10 best practice principles. CONCLUSION: The 10 best practice principles will complement existing consumer engagement strategies to promote engagement with CALD communities in cancer service level consumer engagement activities across Australia.

Source: Australian Health Review

DOI: 10.1071/ah25217