Work

Registered Nurses’ Work Environment Associated with Auto-Anamnesis, Auto-Triage, and Online Chat

Year: 2025

Type: article

Abstract: Background: The aim of this study was to explore experiences of how 1177 Direct, a medical system incorporating auto-anamnesis, auto-triage, and online chat, affected the work environment of registered nurses in Swedish primary health care.Methods: A qualitative study using content analysis of 29 semi-structured interviews was conducted with nurses from the central 1177 service (n = 10), official primary health care (n = 10), and private primary health care centers (n = 9).Results: Three main categories were found with regard to the study aim: ‘professional competence and patient interaction’, ‘job demands’ (cognitive and psychological job demands), and ‘resources’ (job control, support, and desired resources).Conclusion: Registered nurses reported altered patient interactions, increased job demands, and partial reduction in job control associated with 1177 Direct. To mitigate these challenges, they emphasized the need for streamlined contact channels, increased autonomy, reduced accessibility for minor conditions, and a strengthened recognition of their professional role in the digital context.

Source: Nordic Journal of Working Life Studies

DOI: 10.18291/njwls.161779

Authors: Magdalena Ramstedt Stadin, Åsa Cajander

Institution: Uppsala University

Language: English

Topic: Nursing education and management

Subfield: Research and Theory

Field: Nursing

Domain: Health Sciences

SDGs: Good health and well-being, Decent work and economic growth

Open Access status: gold

Estimated APC paid: $377