When Generative Artificial Intelligence Makes Mistakes: A Hybrid Approach to Service Recovery From “Me” and “You” Perspectives
Year: 2025
Type: article
Source: Journal of Consumer Behaviour
DOI: 10.1002/cb.70080
Authors: Dong Lv, Rui Sun, Qiuhua Zhu, Yue Cheng, Shukun Qin
Institutions: Huaqiao University, Quanzhou Normal University, Tongji University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4416765950