Work

Smiles that persuade: the power of perceived status and source

Year: 2025

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-06-2025-0371

Authors: Meng Liu, Ganga S. Urumutta Hewage, Ze Wang, Ruomeng Wu

Institutions: University of Central Florida, University of Memphis, Western Kentucky University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4416794020

FWCI: 1.273

Cites: 81

Cited by: 1

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