Year: 2025
Type: conference-paper
Abstract: Chatbots, also known as conversational agents, have become ubiquitous, offering services for a multitude of domains. Unlike general-purpose chatbots, task-based chatbots are software designed to prioritize the completion of tasks of the domain they handle (e.g., flight booking). Given the growing popularity of chatbots, testing techniques that can generate full conversations as test cases have emerged. Still, thoroughly testing all the possible conversational scenarios implemented by a taskbased chatbot is challenging, resulting in incorrect behaviors that may remain unnoticed. To address this challenge, we proposed Mutabot, a mutation testing approach for injecting faults in conversations and producing faulty chatbots that emulate defects that may affect the conversational aspects. In this paper, we present our extension of Mutabot to multiple platforms (Dialogflow and Rasa), and present experiments that show how mutation testing can be used to reveal weaknesses in test suites generated by the Botium state-of-the-art test generator.
Institution: University of Milano-Bicocca
Language: English
Subfield: Software
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W4416873330