Work

Introducing new technologies while maintaining high reliability: Comparison of two hospitals

Year: 2025

Type: article

Abstract: Introducing new technologies is a challenge to organizations that strive for reliability. With the help of practice theory and a special focus on resourcing practices, we conducted a qualitative case study on the introduction of two technologies in two German hospitals: one introducing a digital anesthesia documentation software, the other one a robot-assisted knee arthroplasty. Our findings illustrate that, to introduce such technologies, the organizations involved enacted specific practices, among them resourcing practices, in order to increase reliability during all steps of the introduction process. Our study also reveals that, throughout all phases, it is important to collaborate with the technology provider in order to acquire knowledge not only about the new technology, but also about the introduction process and to maintain reliability.

Source: SSM - Qualitative Research in Health

DOI: 10.1016/j.ssmqr.2025.100684

Authors: Carolin Auschra, Jörg Sydow

Institution: Freie Universität Berlin

Language: English

Topic: Information Systems Theories and Implementation

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: gold

Estimated APC paid: $1,720