Work

Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants

Year: 2025

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-02-2025-0218

Authors: Yu-Shan (Sandy) Huang, Wei-Kang Kao, Chen-Wei (Willie) Tao, Seonwoo (Summer) Ko

Institutions: Texas A&M University – Corpus Christi, University of Southern Maine, Oklahoma State University, Virginia Tech

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4417292519

FWCI: 2.474

Cites: 64

Cited by: 6

Related to: